30/04/2014

Hi,

Just letting you know that we received our replacement bucket today. Thank you very much for your help and the service Van Cruiser offered.  It has been a pleasure to buy from you and your after sales help has been wonderful.  Should we require any further camping equipment we will certainly be coming to you for help.

Much appreciated

Kim


26/01/2014

Hello Van Cruiser people…and in particular Joe

Happy Australia Day.

This email is a note of thanks for your assistance and service in sorting out our issues with regard to the Outdoor Connection Bedarra tent we purchased in December.

While Carrum Downs is a long way/drive, Van Cruiser provided very good advice and support in selection of the tent (Tania) and then subsequently excellent service for a company and product they clearly have faith in, and have been responsive and attentive to our needs. Being kept informed by Joe about what was happening with communication to Queensland and the tent replacement was very reassuring and helpful.

In particular, I would like to express my appreciation for Joe's preparedness to stay behind after closing hours on Saturday last week when we were coming to pick up the replacement/repaired tent.

Great work Van Cruiser…we already have a friend with interest in purchasing a Bedarra…and it will be worthwhile to trek to Carrum Downs for future camping purchases.

Thanks again

Mitchell


11/04/2013

Please pass on my appreciation and compliments to you and your team for the excellent customer service that I have received!

Specifically:

The phone call to confirm the presence of my order was clear, pleasant and attentive.

The "in shop" attendance, was courteous, helpful and product knowledgeable when needed, without feeling pressured into purchase, whilst the facility to browse at my leisure without feeling "watched" or hassled was notable.

To top off, sales at the end was finished by help to my car with my purchase.

Again, thank you all for your assistance and I will definitely be looking toward Van Cruiser Caravans Camping and Leisure for future possible purchases.

Best regards,

Jerome


12/04/2013

Good afternoon,

My family and I haven’t been camping together but decided to give it a try.  We did a little research and walked around a few stores, before seeing a review on tents by the consumer affairs company, Choice.  Here, the Outdoor Connection tent, the Weekender, won the review comparison and featured elements we were very interested in, mainly the weather protection, quality and height of the indoor area.  The featured tent was only a single room tent, so we thought we’d see if we could find a local store to demonstrate the tent and equivalent.  The Outdoor Connection people were very helpful and provided a list of stores that stocked the tents locally.  We decided to go to Van Cruiser based on their lovely phone responses to our inexperienced questions, so headed over to Carrum Downs. 

Each member of staff we have dealt with at Van Cruiser (Chris and Tania) have been patient, knowledgeable and very informative.  The store was well laid out with an impressive array of camping gear laid out for people to see.  We were shown the Weekender tent which was on display and talked through the other models in that range.  In the end, we selected the Bedarra tent and also managed to sort out some of the other camping equipment needed.  The compactable broom and dustpan were notable and well admired later on in our trip! 

There was a slight glitch in that we didn’t have the correct tent and it was only noticed the weekend before we left for our trip.  Despite it being Easter Sunday, Tania made the trip to Melbourne to exchange the tents – thank you for such wonderful service!  I cannot recommend Van Cruiser highly enough and it is well worth a trip to visit them.

We decided to head to Anglesea for our first trip, bring along some friends.  The tent was straightforward to assemble, though  we did manage to confuse the front for the back initially!  It was easily solved before the tent was raised and the tent went together easily.  Once up, the tent was a thing of beauty.  The rain fly is impressive and allows for very flexible setups – the warm days and cold nights meant we often changed the window and ventilation configurations and a feature we all loved was the abundance of practical elements to the tent.  The toggles for easy securing of the various coverings, the dual mesh/inner door material and especially the number of convenient pockets were all appreciated.  The height was excellent and the rooms very generous.  We brought a double height Queen size air mattress and this easily fitted inside the larger, rear room – with space to walk around three sides of the bed.  The tent also packed away fairly easily – the only trouble again being due to my incompetence in folding but the bag still accepted the larger dimensions of the packed tent and extra awnings/poles added.  When erected the tent felt high quality and well thought out and certainly meant we all want to continue camping!

Van Cruiser and Outdoor Connection’s Bedarra tent are absolutely recommended.  Thank you for enabling us to have a wonderful holiday.

Matt


6/11/2013

It arrived 1 1/2 hours ago (in the dark) from our postal service.  IN PERFECT CONDITION(Great packaging).

Thanks,
Ray (USA)